This refund and cancellation policy outlines how you can cancel or seek a refund. Under this policy:

1. Cancellations will only be considered if the request is made under 24 hours of placing the order. After process However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.
2. We do not entertain any return request when ordered product is received by you. We also can't cancel the order after 24 hours of the placing the order. You may reach our customer care service for any assistance.
3. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be an significant delay in shipment of your order, we will contact you via email or telephone.
4. We are not liable for any loss or issue due to the incorrect details provided by you during order placing (like incorrect address or phone number, incorrect name and any other mistake).
5. If you want to change the order details or modify order after placing it then contact our customer service. No modification on order will be entertained if order is processed and ready to be shipped.
6. In case of receipt of damaged, defective or wrong items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 2 days of receipt of products. The customer service team after looking into your complaint will take an appropriate decision.
7. For any refunds approved by Ninetales Publishings, it will take 3-4 working days for the refund to be processed to you.

Thank you for shopping at Ninetales Publishings. Below outlines our shipping policy, ensuring a seamless shopping experience:

By accessing our site and placing an order, you agree to abide by the terms of this Shipping Policy.

These policies are also applied on the order of the Physical copy of the book.

1. Shipping Time: Orders are processed and shipped within 2 days of placement. We currently offer delivery services exclusively within India.
2. Delivery Estimates : Our goal is to provide you with the best delivery service. The expected delivery date to the end customer is within 15 days from the date of dispatch. Please note that delivery delays can occasionally occur.
3. Wrong Address Disclaimer: Please ensure the accuracy of your shipping address.Ninetales Publishings is not liable for orders shipped to an incorrect address provided by the customer.
4. Undeliverable Orders: In the event that an order is undeliverable and returned to us, we will attempt to contact you for an alternative shipping address. Additional charges may apply for re-delivery.
5. Lost/Stolen Packages: Ninetales Publishings is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We recommend selecting a secure shipping location.

For any queries regarding our Shipping Policy, feel free to contact us at +91-9873634306 or email us at info@ninetalespublishings.com or ninetalespublishings.service@gmail.com